1. In the Innoryx app
- Open the Innoryx app on iPhone, iPad or Android and sign in.
- Tap your profile at the top of the screen to open Account.
- Tap Delete account.
- Enter your current password, type DELETE and confirm.
You are signed out straight away and can no longer sign in to the app or the website with that account.
2. Without the app
Email info@innoryx.com with the subject “Delete my Innoryx account” from the email address registered on your account, or message us from your registered WhatsApp number. We may ask you to confirm the request before we act on it, so that no one else can delete your account.
3. What we delete
- Your sign-in (email and password) for the app and the website.
- Your profile: name, email, mobile / WhatsApp number, date of birth, photo, address, emergency contact and billing address.
- Identity documents and assignment files you uploaded.
- Your learning progress, and your messages and enquiry history with us.
Deletion is completed within 30 days of your request. Until then your account stays locked.
4. What we keep
- Payment, invoice and receipt records, for as long as tax and accounting law requires. Your contact details are removed from them.
- Records of certificates already issued, so that an employer or awarding body can still verify a certificate you shared with them.
- A record that you asked us to delete your account, without your contact details.
5. Purchases and refunds
Deleting your account does not cancel or refund payments. Courses bought in the app were paid to Apple or Google; ask them for a refund under their policies. For other payments, see our refund and cancellation policy before you delete your account, because you will lose access to your courses and certificates in the app.
6. Changed your mind?
Email info@innoryx.com as soon as possible. We can only restore an account before deletion is completed.