Privacy Policy

This Privacy Policy explains how Innoryx Global Learning ("Innoryx", "we", "us") handles personal data when you visit our websites (innoryx.com, innoryx.ae), submit an enquiry or registration, enrol in a course, or message us on WhatsApp or Instagram.

Innoryx Global Learning Pvt. Ltd., Nehru Institute of Engineering & Technology, Nehru Gardens, Thirumalayampalayam, Coimbatore – 641105, India. UAE operations: FutureX Global Learning, SPARK, University City, Sharjah – 66636, United Arab Emirates.

• Contact details — name, email address, phone/WhatsApp number, country or city, and the organisation or institution you belong to.
• Enquiry and learning data — courses you are interested in, qualifications previously completed, counselling notes, enrolment records, batch and attendance records, assessment and certification results.
• Payment records — invoice, instalment, and receipt details. Card and bank credentials are handled by our payment providers (Razorpay in India, Omnispay in the UAE) and are never stored by us.
• Messaging data — when you contact us through WhatsApp or Instagram, we receive your profile name, messaging ID/phone number, and the content of the messages you send us, including any attachments.
• Technical data — device, browser, and usage information needed to operate and secure our platform.

• Respond to enquiries and provide course counselling.
• Process enrolments, fees, invoices, and certificates.
• Deliver training, track attendance and assessments, and issue verifiable certificates.
• Send service messages about your batch, schedule, payments, and results.
• Send course updates or webinar invitations where you have opted in.
• Meet legal, accreditation, and audit obligations, and prevent fraud or misuse.

We use official Meta business messaging channels (WhatsApp Business Platform and Instagram Messaging) through our messaging provider to communicate with enquirers and learners. Conversations are stored in our internal CRM so that our counselling and support team can continue the conversation and maintain an accurate record.

We only send you messages after you contact us, submit a form requesting contact, or otherwise opt in. We do not sell messaging data, do not use it for advertising, and do not share message content with third parties other than the service providers listed below. You may ask us to stop messaging you at any time by replying "STOP" or by emailing us; you may also request deletion of your conversation history.

Message data received via Meta platforms is used strictly to provide the support, admissions, and learning services you requested, and is retained only as long as needed for those purposes or as required by law.

We process personal data on the basis of your consent (enquiries, marketing, messaging), performance of our contract with you (enrolment and training delivery), our legitimate interests (service improvement, security, fraud prevention), and compliance with legal obligations.

We share data only as necessary with:

• Cloud hosting, database, and email infrastructure providers that operate our platform.
• Meta Platforms and our messaging provider, to deliver WhatsApp and Instagram conversations.
• Payment providers (Razorpay, Omnispay) to process fees.
• Awarding and accreditation bodies, such as Highfield Qualifications, where you are registered for their qualification and registration data must be submitted.
• Professional advisors, auditors, or authorities where required by law.

We do not sell personal data, and we do not share it for third-party advertising.

We operate in India and the United Arab Emirates and use service providers that may process data in other countries. Where data is transferred internationally, we rely on appropriate safeguards and contractual protections with those providers.

Enquiry records are retained while your interest is active and for a reasonable follow-up period thereafter. Enrolment, assessment, certification, and financial records are retained for as long as required by accreditation and statutory requirements. Messaging conversations are retained for the period needed to support you, unless you request earlier deletion.

We implement strong protection against brute-force attacks, credential stuffing, automated signup attempts, and account enumeration across learner signup, login, and password-reset endpoints.

You may request access to, correction of, or deletion of your personal data, withdraw consent, object to marketing, or ask for a copy of your data. To exercise any of these rights, email info@innoryx.com. We will respond within a reasonable period and may need to verify your identity first. Some records must be retained where accreditation or legal obligations apply.

We use only the cookies and local storage necessary to keep you signed in, remember preferences, and keep the platform secure. You can clear or block cookies in your browser, though signed-in features may stop working.

Our courses are intended for students, graduates, and working professionals. We do not knowingly collect data from children under 13. If you believe a child has provided data, contact us and we will delete it.

We may update this policy as our services or legal obligations change. The revised version will be published on this page with a new "last updated" date.

Email: info@innoryx.com
India: +91 9895 030 890
UAE: +971 58 570 0890